Return Policy

Overview of Our 30-Day Return Policy
We at infernospro.com understand that sometimes a product may not meet your expectations. That's why we offer a 30-day return window for you to make sure your purchase is perfect.

Detailed Return Conditions

  • Time Frame: Initiate your return within 30 days of the receipt date for a full refund.
  • Product Condition: Returns will only be accepted for items that are in their original, saleable condition – unworn, unwashed, and with all original tags and packaging intact.
  • Non-Returnable Items: Products such as personalized items, final sale items, or promotional goods might not be eligible for returns. Please check specific product listings for any exceptions.

Step-by-Step Return Process

  • Requesting a Return: Contact our customer service at customer service email with your order details and reason for return.
  • Return Authorization: We will review your request and, if approved, provide a return authorization number and detailed instructions.
  • Packaging and Shipping: Pack the items safely and include any accompanying accessories or documentation. Ship the package to our designated return address using a trackable and insured shipping method.

Refund Process

  • Inspection: Upon receiving your return, we will inspect the items to ensure they meet our return criteria.
  • Refund Approval: If approved, the refund will be processed to your original payment method within a certain number of days.
  • Notification: You will be notified via email once the refund has been processed.

Exchanges
To exchange an item, please return the original item following our return process and place a new order for the item you desire.

Additional Assistance
Our customer support team is available to guide you through the return process or answer any questions you may have.